Here is everything you need to know about the terms and conditions that apply when purchasing a course (El Curso), a subscription (La Suscripción) or an immersive experience (Semana Intensiva). Feel free to read them carefully and get in touch at nacho@deliberatespanish.com if you have any questions.
Note: These terms and conditions were updated on May 15 2023.
Deliberate Languages SL ("the school", "we", "us", "our") is a company registered in Spain with business ID ESB44634285 and registered office at Calle Dos de Maig, 234, Barcelona 08013, Spain.
These conditions will make references to the person who purchases as "you" or "your". When you make a purchase, you agree that you have read these terms and conditions and you agree to be bound by them;
This Agreement
This agreement is between you and us, and it is legally binding once we have received a payment from you.
We both agree that the law of Spain (and no other) shall apply to this agreement and to any dispute, claim or other matter of any description that arises between us.
We will communicate with you via email and private messages in La Comunidad. You must agree to check them on a regular basis.
We reserve the right to decline any purchase at our absolute discretion.
School Liability
The school accepts no responsibility whatsoever for student actions.
The school cannot take responsibility for disruptions to courses resulting from forces out of our control (such as natural disasters, strikes, civil disorders etc.). Lessons lost as a result of the above causes will not be recovered or refunded.
Student Conduct and Fair Use
You are required to respect other students and teachers. Inconsiderate, inappropriate or offensive behavior towards others is not tolerated.
We reserve the right to prevent access to a student (from La Comunidad or an immersive experience) without refund when the student is found to be in breach of our code of conduct.
A student with access to El Curso or La Suscripción will receive comments and corrections from teachers whenever they complete exercises and post other publications. However, if the amount of content posted by a student is disproportionately high compared to that of their peers, we reserve the right to limit or remove that student's ability to publish content in La Comunidad.
Cancellations and refunds
We reserve the right to prevent access to a student when pending installments are not fulfilled within the agreed payment schedule.
Cancellation requests must be made in writing and are only valid when confirmed by the school.
If you request to cancel El Curso within the first 30 days of purchase, a full refund will be issued. Afterwards, no refund will be issued.
If you request to cancel La Suscripción within the first 7 days of purchase, a full refund will be issued. Afterwards, no refund will be issued.
If you request to cancel an immersive experience:
- a $50 processing fee will be deducted from the refunded amount.
- When cancelling more than 60 days prior to the start of the immersive experience, 100% will be refunded (except the processing fee)
- When cancelling between 59 and 30 days prior to the start of the immersive experience, 25% will be refunded (except the processing fee)
- No refund shall be granted if cancelling less than 30 days prior to the start of the immersive experience.
Late Arrival or Absence
Access to the contents of El Curso are permanent (unless a student has lost access due to missed payment deadlines).
A student is free to go through the lessons at their own pace and no refund will be issued when they start the course later than the specified starting dates, being justifiable or not (including illness, personal reasons etc.).
Course Structure
We may change course structure and timetables when necessary. We reserve the right to cancel a course or immersive experience if it does not arrive at the minimum number of students.
Immersive Experiences
The school assumes no responsibility for accidents, theft or injuries during your immersive experience. You appreciate and accept the risks involved in travel.
Information about activities and trips that we will offer during the week should only be used as a guide and not as an accurate list of events. Some activities may not run or may be substituted by other activities.
You are responsible for having the correct documents and insurance policy and medical policy regarding their stay abroad. You must comply with all vaccination guidelines set forth by the Government of the country where the immersive experience will take place. For example, in the case of COVID-19, a Digital COVID EU passport (or an EMA/WHO compatible certificate of vaccination) might be required.